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Old 02-06-2005, 03:19 PM
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Help Desk Web Sites
Does anyone know of any good websites that would have information on Help Desks (Support Desks) Service Level, Abandon Rates, ASA?

Any help would be greatly appreciated.
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Mark Graham
HHonors Operations
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Old 02-10-2005, 11:48 AM
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Good Websites
Check out www.contactcentreworld.com. They seem to be the best site around for information.

Dave
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