Writing an article and I need advice on allowing agents to work from home

[callcenteradmin]

Hello,

I am preparing an article on the pros and cons of allowing call center agents to work from home. I would greatly appreciate it if I could get case studies from companies that allow agents to work from home.

Here is the type of information I am looking for:

* How many total agents do you allow to work from home?
* Has your company saved money by allowing agents to work from home? If yes, how much money is saved annually per agent?
* Has your annual turnover decreased? If yes, by how much (percentage before and after allowing agents to work from home)
* Has the quality of your agents improved by allowing agents to work from home?
* Are work at home agents more productive then "in-house" agents?
* Have your recruiting and training costs decreased by allowing agents to work from home?
* How do you monitor work at home agents?
* What are the advantages of allowing agents to work from home?
* What are the disadvantages of allowing agents to work from home?

Please email your answers to Pete Geisheker at peterg@callcentercareers.com.

THANK YOU TO EVERYONE THAT PARTICIPATES!!!

Best Regards,

Peter C. Geisheker
http://www.callcentercareers.com
peterg@callcentercareers.com
1-877-562-8588