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Old 02-23-2005, 10:04 AM
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Join Date: Feb 2005
Location: Dominican Republic
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quality standars
hello gruop,

Could someone of you mention some call center quality standars?

Thanks,
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Old 03-10-2005, 06:02 AM
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Join Date: Jun 2003
Location: Dublin, Ireland
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Quality Standards
Hi There,

Our centre is COPC certified. This is a very useful performance management framework for contact centre operations.

Neil
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