Need Help

[coxa81]

Hi, my name is Gloria. Am a new member, and I need your help. I do want to know how to run a call center and the tools you need to make it work? Am located in Ghana, West Africa, and we are (my sister and I) going to open a call center soon. We have the space, and most of the equipment. We are now looking for employees, as it is going to be a 50 seats, that's 150 employess for 24 hours.
The next qeustion is, how do we get clients and how do we charge them? I will be very glad if you can help me with this. We do have a web site. Also if any can give me information on managing a call center. Thanks.

[davecooper]

Gloria,

You seem to have a few things backwards. You should have a solid marketing and business plan first before diving into running your own call center. Besides this website, read up as much as you can on the www.contactcenterworld.com website. Take in as much information as you can get! It's the best way to make your new venture a success. Good luck!

Cheers,

Dave

[Moderator]

Hi coxa81,

Please post your contact information so CallCenterOps community members may be in touch with you directly. The information you need is too comprehensive to be dealt with adequately on the forum.

Thank you,

Moderator

[beachbum]

Great website! thanks davecooper.

[priteen]

In addition to this site, there is a lot of good informatin in the call center encyclopedia at www.cca2z.com

[coxa81]

thank you all for the infor. Pls keep me posting
you ca get me at +233208127423 or +233208337135
P.O.BOX GP 1283 ACCRA
GHANA -WEST AFRICA

am working on my toll free number,when it's ready i will let you know.