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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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04-01-2005, 01:26 PM
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CS Manuals
Hello eveyone.
New member here and I was looking around the forums for some advice on how to put together a Customer Service Center Manual. We are starting a new music company that will be implementing a call center soon and I am in charge of putting a manual together. I have 7 years of CS expierience but have never done anything like this before. So I was hoping that someone might be able to provide or tell me where I could get a template for a basic customer service manual. As I havent had a manual in front of me in quite some time I cannot remember all that I would need to put down on paper. Any and all help would be appreciated. Thank you in advance for all of your help. Regards, Gary Fournerat Jr. 
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