Help in locating call center

[Debra]

Hello,

I am hoping someone will be able to help me with an assignment I am working on. The company I work for is in need of 200 people who work from a call center and will work our chat phone lines. They would be dialing a toll free number and chatting (calls are routed to Europe) to people who call in to pay for chat service. In other words, they would be "fillers" -- there to ensure there are always people on the system with whom paying customers can chat.

I am not familiar with call centers, so would very much appreciate recommendations from those of you in the industry who could also inform me as to whether this is something a call center would provide and put me in touch with one who would have enough staff to handle this.


Thank you so much,

Debra

[Matt Schmitz]

Hi, Debra;

In the next few days I will be meeting with a company wanting to set up a call center, but needs clients. Please email me at matschmitz@aol.com with your exact needs (how much you are willing to spend per minute, hours of operations, technical level of the agents, whether the agents are "phone actors" or customer support reps, ect.)

If your needs are a match with the company, I'll see if I can get the two of you together. I'm not usually a salesman on this board, but I hope I can help out...

Even if your needs match the call center's, my advice is to always put out a detailed request for pricing. It's really in your own best interests.

Matt

[startupcallcenter]

We currently service clients such as Sears, American Express, Amazon.com, Citibank and much more. If you are truely looking for high grade call center services, email me at startupcallcenter@hotmail.com

[gkern]

Our company actually provides the service that you are requesting. We have agents staffed who respond to inbound chat requests. Our phone switch routes the chat requests to available agents who have been trained in advance to provide support for your project. We can easily accomodate 200 people. We have 4 centers and 1500 agents who provide chat, as well as voice and e-mail response.

You would pay us for each chat session. The advantage for you is that you insure that there will always be agents available who are trained for your project and you will only pay for completed chat sessions. You minimize the risk you have now with uncertain volume. You also do not have a significant up front expense with the way you had described doing it your self.

Please give me a call or send me an e-mail to discuss

Greg Kern
CallTech
512-261-0409
gkern@calltech.com

[WebConverse]

Hello Debra,

We are a call center that can support your requirements.
Please take a look at our website: http://www.webconverse.com

You can also contact me directly for information. I look forward to understanding your needs further.

Tracy Vieira
WebConverse
info@webconverse.com
510-784-4158

[vinaytalwar]

Hello,

We are a consulting firm in New Delhi,India.

We are consulting with a number of companies in
India and would be pleased to work with you on
your project. Please let us have the details for
us to move forward. These companies are already
working for a number of companies in the US/ UK/Australia on different campaigns and would be able to take this up very quickly.

India is rapidly becoming the Call Center Capital
of the World. GE Capital, Amex, Citicorp, 3Com,
New York Life, Convergys, Phoenix Life, Saffron Call have a growing presence and long term commitments in India.

Yahoo, Amazon, Conseco, Compaq, Dell, AOL,
Intuit, Microsoft, Sprint, AT&T are some of
the organizations that have moved call center business to India.

As per certain estimates, currently, 37% of the call center outsourcing business worldwide is going to India. It is anticipated by these sources that as much as 70% will be achieved by 2003.

Best Regards,

Vinay Talwar
CEO
vinaytalwar@vsnl.com
91-11-5863355 & 56

[rajeway2raj]

Please send us your contact details at eway2raj@yahoo.co.uk, send us your campaign details too.

[prashiyn]

Hi Debra,
We are a call center company in bangalore. We exactly understand what you are talking about. We can help you identify call centers with 200 people capacity for your requirements.
You can mail me with more details on the job at prashiyn@iitiim.com and I shall be glad to extend business with you.
Regards
Prashanth

[SheilaMathews]

Debra, Hi!

I am a consultant based in Bangalore, India. I know of quite a few call centers here looking for business. I can get you in touch with them. If you could email me all the details at sheilamathews@vsnl.net, I shall be happy to offer you a very cost effective solution to your needs.

Thanks and warm regards
Sheila