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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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04-24-2005, 04:46 PM
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Excel Spreadsheets
I am looking for some new Excel spreadsheets. I can trade. I have tons of excel stuff that I can't use anymore. I have FCR pivot tables, AHT calculators, Agent metric sheets, daily and weekly reports, etc. Most of these have been used with data imported from Avaya Centeview Supervisor 12.0.
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04-26-2005, 12:43 PM
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Agreed
What type of spread sheets are you looking for? I don’t know if I have any you do not but shoot me an e-mail and we can compare. I have a few people on my team that are quite clever in excel and I myself am an excel buff. So maybe I have something. I am looking for an erlang c addin, I lost mine a year or so ago.
__________________
You either know or you donÂ’t know, when you think you know you get yourself in trouble.
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04-26-2005, 06:18 PM
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http://www.erlang.co.uk/excel.htm is where you can find the excel add in.
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05-06-2005, 10:34 AM
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Excel Spreadsheets
My current job function is a Reporting Analyst, which allows me to create new tracking measurements on a daily basis. I have created several customized templates and working models of various call center-reporting tools in an Excel format. We also utilize CMS Supervisor 12.0, which I have created various custom reports for. Please contact me for more information.
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05-20-2005, 06:28 AM
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Excel Spreadsheets
I would be interested in reviewing some of your excel spreadsheets for staffing agents or reporting daily statistics.
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05-21-2005, 11:45 PM
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Excel Spreadsheets
I would love to discuss excel spreadsheets availble for Avaya CMS. I am new to Avaya and it's reporting. I find it not as user friendsly as Aspect. If anyone has Blue Pumpkin tools that will enhance the Director Professional version would benefit us as well.
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06-03-2005, 10:47 AM
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Excel Spreadsheets
Please contact me at the following e-mail address.
Sorry for any confusion by not adding this earlier, thank you. reportmainia@yahoo.com My current job function is a Reporting Analyst, which allows me to create new tracking measurements on a daily basis. I have created several customized templates and working models of various call center-reporting tools in an Excel format. We also utilize CMS Supervisor 12.0, which I have created various custom reports for. Please contact me for more information.
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