Can you give clear picture of these?

[rajesh]

(1) When do we use the word “do” and what is the meaning of “do”

(2) I am completely confused after reading too much about first, second and third person
(a) I, we, you, they, there hope first person
(b) He, she, it, this hope second person

For example (put the words in an order)
Your sister work where
Given answer is: where does your sister work?
But according to I, we, you, they rule
When we come across the word “you” or your
We should use “do” then why “does” is used here

(3) When do we use the word “doesn’t” and “hasn’t?”
Does and has comes in second person right
Where as have and do comes in first person

For example yes/no question
Has she got an oven?
No she doesn’t
No she hasn’t
Which one is correct?

(4) Difference between “a” and “the”
When do we use “a” and “the”

Please reply to
rajeshhenjarappa@yahoo.co.in

I will be waiting for the reply
Bye all of you

[lucatdat]

I am sorry but a simple email is not going to solve a language barrier; you need a language coach onsite to help you/your agents. It might cost you but it will be worth the money on the long run.

[rajesh]

Thank You Lucadat for the response
I am complete busy in my daily schedule
so could not be able to attend any live classes
since my working hours is from morning 9 to night 8.30
so i started to read books,while reading books i got these doubts
Currently i have only this option read books and search in the internet because this i can do after my working hours
(in the night) free time

So i would like to ask one thing

can you sugest me a book (best book) to learn neutral accent from which i can get in to this call center fraternity currently
(is american english completely different from neutral accent or the same)
I am in different field and i want to get in to this fraternity
i am serious and i want to get in to this fraternity with in one month
once again thank you very much for the response
bye