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Old 06-13-2005, 07:16 PM
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Customer Satisfaction
I have been charged with finding a quantifiable process for measuring our customer satisfaction without leading into a survey. Has anyone used a single question asked during a QM call to net these results? The idea being that our customers for this specific line are our physicians and they do not always have the time to take a full blown survey. Any help or examples would be greatly appreciated.

Thanks!
Carla
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Old 06-13-2005, 07:30 PM
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how about a scale rating question ex. "on a scale of 1-5 how would you rate your satisfaction level" something like that.
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