Inbound Call Center

[roadrunnerjoe]

I am looking for some suggestions on incentive programs for a call center --

Areas I would like to see affected by the program -

# of sales booked
# of phone calls received
Attendance
$ amount generated
QUALITY of work conducted

Problem areas -
Call volume difference from AM shift vs PM shift
Difficulty in tracking progress -- running incentive program(s)
validation of work being conducted --

-- I currently have multiple incentive programs running -- however it seems that tracking these programs in order for them to run correctly is almost a full time job in itself - I was hoping for some feedback or ideas that might broden my scope and help me think outside of the box.

Thanks -

[wadwekarg]

Well my friend,

You are talking of a good CRM which will keep track of all ur problems. You have different CRM like for Contact centers, Call Centers in which everythng is taken care of.

I can help you in the same.

Girish Wadwekar
wadwekarg@hotmail.com