A Question About Voice Enabled IVR

[abull]

Greetings,

I've been tasked with researching the benefits of voice enabling (speech recognition) our IVR. We are interested in others experiences with this technology, i.e. does it actually allow callers to complete calls in the IVR that had required an agent previously, and if so what is the approximate increase in the IVR completion rate after voice enabling? If anybody out there has any experiences with this, I would really like a chance to discuss it with them.

Thanks in advance,
Art

[gkern]

We have experience in this area. We actually outsource our IVR for clients. We create the routing and programming and you route the calls to our IVR where they are processed. This can include voice recognition or not.

There are some examples I can give you about calls handled in the IVR vs. voice, but that depends on your application and the nature of the call/inquiry.

Give me a call if you need some information, even if you are not interested in outsourcing it.

Greg Kern
CallTech
512-261-0409

[WebConverse]

Definitely check out Syntellect, Inc at www.syntellect.com
They are the industry leaders of voice enabled IVRs and also a partner of ours.

If you need a contact there and are interested in discussing this further with someone please send me an email at
info@webconverse.com

Good luck.
Tracy