Credit Card Industry Data Security Standard

[calicallcenter1]

With the new credit card security standards from VISA, MATERCARD and AMEX mandating criminal background and credit checks on all staff using credit card data, I was wondering how other call centers are dealing with this? Fines I read can be up to $500,000 if not complient.

I am most concerned about standard 12.7 involving the screening of all personnel that use credit card data. I work a large catalog shop where we take phone orders and do work in a single transaction environment. But the standard references a single card environment as that of a Cashier processing one transaction at a time. I do work in a single transaction environment but, unlike the Cashier example the standard uses, I have a 100% "Card not Present" environment. Even though we do a single transaction at a time and work with only one credit card at a time, a TSR could be writing down many card numbers, something a cashier could not do since the customer is standing right there.

How are all the other catalog call centers and other fianancial transaction call centers reacting to this? Are you screening your centers? If I screen everyone it will cost our company over $22,000