Call Center Incentive Scheme

[justchris]

What I have seen work in the past is come up with a pool of cash to pull from. (A % of company profit works great) Then come up with a formula to measure all reps evenly a index factor to compare them all. You will have to research to see what the company average is and at what point the rep starts exceeding exceptions and deserves a incentive. I would factor in, Sales, ACH, and customer service if possible and even attendance as this effects service level which will affect company profit.

[jrega]

Hey!

How did the meeting with the manager go? Might it be possible to see a copy of your presentation, or perhaps what it's become since the meeting?

Thanks!

[clintfoot]

This is a very helpful discussion... Hope we get to revive this. I would also be glad to get some ideas for incentives.

I have tried giving out additional vacation leaves as incentives, and for a while it worked well.