Complimentary Webcasts on CRMXchange

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Webcast: Expertise Counts: Significantly Enhance Customer Retention using Speech Self-Service
Presented by: Judith Sherwood, Senior Systems Engineer, and Betsy Wood, Evangelist, Multimedia Applications, Nortel.
September 9th, 11:30 am – 12:30 pm Eastern
How to Register:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast: “SmartSpeech -Best Practices to Double the Return on Your Technology Investment”
Presented by: Mike Ashe, Vice President, eLoyalty
Date: September 13th, 11:30am – 12:30pm Eastern
How to Register:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast: Case Study: The Case for VoIP in Your Contact Center
Presented by: Carolynn Chamoun, senior vice president of technology solutions, Telerx; sponsored by Aspect Communications
Date: September 15th from 11:30am – 12:30pm Eastern
How to Register:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast:Outstanding Customer Service Anywhere: Featuring Fine Art by Hyatt and Milacron
Moderated by: Shawn Reynolds, Director, Customer Experience Management Systems, Cincom Systems, Inc.
Presented by: Larry Block, Desting Fine Art / Fine Art by Hyatt and Steve Hayden, Milacron
On Demand Available September 20th
How to Register:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast: "The Power to Know®" with Customer Interactions
Presented by: Paul Bierbusse, Senior Director, Customer Intelligence, SAS
Yoel Goldenberg, Director, Contact Center & Enterprise Solutions, NICE
Date: September 22, 11:30 – 12: 30
How to Register:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast: How Real-Time Analytics and Agent Training Improves Agent Service and Productivity
Presented by: Lou Orsi, Director, Vendor Relations and Strategic Projects, 1-800-FLOWERS.COM and Shalesa Charron, Vice President of Sales and Marketing, Syntora
Date: On Demand Available September 30th
How to Register:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast: Best Practices for Speech You Learned from Web Strategy
Presented by Azita Martin, VP of Marketing, TuVox
Date: October 20th, 11:30 – 12:30 Eastern
How to Register:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST