Observations-on-Operations: Why A Call Center Exhibition is in Your Future

[Moderator]

The Annual Call Center Exhibition, held in Seattle Sept 19 - 21st, demonstrates why a call center exhibition is important to your call center career. CallCenterOps was at this years event to listen and to learn. Some of the key themes were focused on 'valuable leadership' and 'integrity'.

Learning also included visiting the exhibit hall which was abuzz with new product releases, demos and more - an upbeat atmosphere.-There is something to be said for attending any exhibition such as opportunities to interact with peers from call centers in other industries, to speak directly with vendors and to hear industry leaders perspectives. Attending events like ACCE 2005 are made even easier because it is a well organized and generously hosted event.

CallCenterOps listened and recorded a collection of ‘one liners of call center wisdom' on the theme of leadership at ACCE 2005:

- Challenge for leaders is engaging good people you want to keep compared to keeping good people. M. Sanborn/Sanborn Associates
- Employee retention programs will always be trumped by poor supervision. R. Finnegan/TalentKeepers
- Encourage staff to solve their own schedule challenges – you must provide the tools to do this. L. Casey/McKesson Corporation
- Teamwork works because of cumulative expertise. M. Sanborn/Sanborn Associates
- Worrying is a useless waste of energy unless we get motivated. S. Coscia/Coscia Communications
- Live your process - don't deviate. Do what you say you'll do. E. Van Noort/CCSF
- We're happiest when we're doing something challenging that we know we can learn and win. R. Finnegan/TalentKeepers

Have you been to a Call Center exhibition? Share your most valuable moment at a recently attended exhibition.