Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
10-01-2005, 02:35 PM
|
|||
|
|||
|
Forecasting Xmas 2005
Hi, I forecast member call volume for a large pharmacy benefit management company in the US. We help administer pharmacy benefits (drug copays) and also dispense and deliver prescriptions through the mail.
Xmas in 2005 is being observed by most companies on Monday 12/26. The last time this happened was 1994, and we have no daily or weekly historical data for that year to build a forecast from. Our concern is that everyone will most likely celebrate the holiday with their families on Sunday 12/25. They don't have to work Monday, but what will call volume be like? What are others in other industries forecasting for that day? (Historically, Xmas day is about 10% of a normal day for us. The day after Thanksgiving is 50% of normal volume.) 
|
|
10-04-2005, 03:08 PM
|
|||
|
|||
|
What did Memorial Day look like? Granted it is not in the league of Christmas- but it may provide some insight. (this was a Sunday/Monday Holiday as well.
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
