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10-07-2005, 01:17 PM
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Scheduling Follow-up Time?
I would be interested in anyones stories of scheduling times for agents to follow-up with customers. I'm working on putting together a case for scheduling regular times for employees of the call center to follow-up on issues with customers. They would still handle the call to the best of their ability, but if the call needed additional follow-up (after a billing cycle or if it was a lengthy technical issue) they would use this 'follow-up' time.
I'm trying to pose it in such a way that shows scheduled shrinkage is better than unscheduled for scheduling purposes. Any information would be greatly appreciated! Thanks! 
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| Scheduling options for a 24x7 operations | kmcgraw | General Discussion | 0 | 09-21-2005 03:26 AM |
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