Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
10-31-2005, 03:14 PM
|
|||
|
|||
|
Outbound Campaign Staffing
Hi,
Would like to know how exactly staffing is done on Outbound campaigns. Is there a formula to be used or are there any readily available calculators like the Erlang calculator used for inbound staffing. Based on the number of records that I have, how would i determine the exact number of reps to be logged in during different campaign stages(initial, mid-way and penetrated campaigns) 
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Outbound Contact center | sunil_misquith | Technology Discussion | 11 | 01-14-2006 01:39 AM |
| 24/7 Tech Support Campaign | adelheid | General Discussion | 0 | 09-11-2005 03:46 PM |
| CMS Outbound Call Report at Agent Level | Analyst | General Discussion | 2 | 08-26-2005 11:29 AM |
Linear Mode
