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Old 11-14-2005, 01:31 PM
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Examples of Scripts
I am new to the inbound side of call centers and would like to know what a phone tree is? Can you please explain and if you have visual examples that would be great.
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Old 11-16-2005, 12:16 PM
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Join Date: May 2005
Location: Poland, Wroclaw
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Quote:
Originally Posted by tjloyd3
I am new to the inbound side of call centers and would like to know what a phone tree is? Can you please explain and if you have visual examples that would be great.
Do you mean sth like that?

1.
Good Morning. This is information about sth. What can I help you?
a) Asks about help ... (go to 3.)
b) Seeks information ... (go to 2.)
...

2.
What help je needs?
a) computer (go to 21)
b) phon (go to 22)
...

3.
...

21.
...

22.
...
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Old 11-18-2005, 06:51 PM
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Join Date: Nov 2005
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try this.. jus found this on google.

https://dodmerb.tricare.osd.mil/DoDM...one%20Tree.gif

A phone tree jus explains where the calls are routed the telco involved.
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