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ErlangC - AHT Calculations

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11-24-2005, 09:02 AM

mehmetyagci mehmetyagci is offline

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Join Date: Nov 2005

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ErlangC - AHT Calculations

Calls per Hour : 200
AHT : ??? (Average Talk Time + Wrap Up Time)
%85 percent answered within 60 Seconds
Number Of Operatos : 18

For example ....
I want to know : How AHT variable calculated this variables??

mehmetyagci53@gmail.com

Thanks for Your help...

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