Workforce Management training

[marcel.moonen]

For one of our planners I'm looking for a training on Call Center Management, focussing on Workforce Management. Location preferably in the UK or any other northern European country. Training should be in English or French. Any ideas or recommendations are greatly appreciated.

Marcel Moonen, Capacity Specialist, DaimlerChrysler CAC

[Optif]

Hi Marcell

I got this info from one of my users who i had trained in the UK.

We are a team of consultants who are cross trained on all WFM toools who offer a whole lot of other services as well.

You could mail one of our sales engineers at manishk@optif.com.

The website is www.optif.com.

Gaurav

[nelsonclassic]

Hello friend,
Call centre management has now become a popular course..So I don't think that you will find difficulty in finding it's training.
There are many popular online sites like (the-resource-center.com/),(contactcentrejobs.co.uk/)..where you will get relevant information about this course,my sister told me about some good sites as she was also interested in this field..At present I don't remember all.
So you can check it may be you will get some thing there.

Regards,
Nelson
Time Management Training