Call Center Management Training

[RonG]

We are an inbound call center with about 55,000 calls from business callers on a monthly basis. I'm trying to research some Call Center Management training, and costs for such training, for managers here at the call center.

I was wondering if someone could point me in the right direction, or provide me with a few contacts.

Thanks,
Ron

[ksteven]

Ron,
I recommend Incoming Call Management Institute (ICMI). I've attended a lot of different training classes and this was the best.
Their web site is:
http://www.incoming.com/index.shtml

Another great training source is the American Teleservices Association (ATA) annual convention and exhibition. They frequently offer pre-conference workshops at extremely reasonable costs. These conferences are a great opportunity to pick up a broad spectrum of classes on various call center topics.
Their web site is:
http://www.ataconnect.org/

There's a lot more out there, but these are the ones I've gotten the most out of. Hope that helps.
Karen

[Cindy Szpanelewski]

There is some good training available at the Help Desk Institute. Their web site is www.Helpdeskinst.com

[ChrisC]

Our company operates a Management Basic Training School for our 300+-member management team and offers a wide variety of Call Center oriented management training classes. I would be happy to assist in any way by sharing some ideas that has worked well for us.

Chris Collie

[tteamer]

Ron,

Take a look at amtechmarketing.com. They are a great resource for call center management training.

I hope this helps!

Tracy

[stephanieajones]

I have experience with COPC's High Performance Management Training and found it to be comprehensive and informative
You can find information at

http://www.copc.com/products/training.cfm#7