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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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01-05-2006, 07:05 PM
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Does anyone here Forecast....
Call Center efficiency? We are a third party call center and we would like to try to forecast what the planned utilization would be for our center. Any suggestions would be welcomed. Thanks, J.P.
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01-21-2006, 07:15 PM
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I do forecast. Some might think that the way i do it is retarded but that's how I always do it and it works. I do it without using softwares nor erlang.
What industry does ur call center belong to? E-mail me at flirtox@gmail.com subject: callcenterops
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