Homebased Call Agent

[CallAgent2008]

I am getting ready to start taking inbound calls through a homebased virtual contact center and want to have a dedicated computer just for that. Does anyone have any recommendations on what type of specs are needed for a call center machine? I don't want to go buy a brand new machine so I am hoping that a used one will work just fine, with a couple upgrades. And can anyone recommend a good headset?


Thanks

[headsetguy]

Originally Posted by CallAgent2008

I am getting ready to start taking inbound calls through a homebased virtual contact center and want to have a dedicated computer just for that. Does anyone have any recommendations on what type of specs are needed for a call center machine? I don't want to go buy a brand new machine so I am hoping that a used one will work just fine, with a couple upgrades. And can anyone recommend a good headset?


Thanks

I can at least recommend a great headset. Look at www.vxicorp.com As far as the pc side. You will want to look for current technology in a used computer. I wouldn't purchase anything older than say, 2 years.

Happy Hunting

[srijai]

Hey mate,

I am interested to know more about the home based opportunity provider. I have a dedicated pc with highspeed internet and VOIP connectivity to make long distance calls. Please send details to rake121@yahoo.com. TIA.

[monique coney]

hello there,
I would also like to here more about the homebased virtual center. the company i work for, has just upgraded our systems to virtual, so I really like to know how you got hooked up with the homebased contact centre.
moniquec@discovery.co.za

[Lyenal]

hi,
I would like to know something more about it too.kindly send some links to lyenal_4u@yahoo.com


THank you

[vservbpo]

Originally Posted by CallAgent2008

I am getting ready to start taking inbound calls through a homebased virtual contact center and want to have a dedicated computer just for that. Does anyone have any recommendations on what type of specs are needed for a call center machine? I don't want to go buy a brand new machine so I am hoping that a used one will work just fine, with a couple upgrades. And can anyone recommend a good headset?


Thanks

Sheet1
A B C D
1 24 -seter setup costing for callcenter on Predictive dailer
2
3 Technicals Quantity Per Unit Prices
4
5 IBM Server Xeon 3.2 Ghz Dual Processor 2 GB Ram 1 120000/-
6 Audio Codec 24 - seater 1 85000/-
7 Router 2611 1 100000/-
8 Head Sets 24 Estiamtion 4000 Depends
9 Client P.C 24 Estimation 18000/- Depends
10 Dailer, CRM, Voice loggers 24 15000/- 360000/-
11 Training and Setup costing 1 50000/-
12 Technical Setup Networking and Securities 1 If Required 50000/-
13
14 Total 715000/-
15 Per Month Recursions
16 ISP Bhararti 1:1 1 MB 1MB 70000/-
17 Minutes IAX Bulk 1.3 to 1.7 cent per minute depends on the usages




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[rockshox]

For home based outbound campaigns, you'd need portal based predictive dialers and that your home based agents should at least have 256kbps of Broadband connection. Either they use softphones or IP phones.

Here's a good product www.aheeva.com

We have many home based agents virtual contact centeres installs here and it works well and on a a good voice quality using G.729 codec compression.

The server box hosting the solution will be hosted in your office and you should have enough bandwidth based on the number of home based agents accessing your server.

ithelps_email@yahoo.com