CallCenterOps.com

aparuch · #1 (**permalink**) 01-20-2006, 03:28 PM

Hi, I work for a nonprofit agency, and we just received a grant to provide training for a new call center that's opening in our area. We want to provide some general customer service training for our people before we send them to the call center. Our trainees also might end up being placed with a different call center, or a different customer service position altogether, so we want to keep the customer service training as generic as possible. Can anyone recommend ways that I can access customer service curriculums? We are looking for general customer service principles and practices, 40-50 hours worth, classroom-based. I appreciate any ideas anyone can offer. Thanks!

Raging Bull · #2 (**permalink**) 02-25-2006, 02:22 PM

Can send across some PPT but its not in depth not sure how much it will help also will need 2 days from the time u give ur id for me to send it i need to search for it

its basic softskill training PPT

bmasc1 · #3 (**permalink**) 03-03-2006, 07:01 PM

I would appreciate a copy of the curriculum for my site. I really want to drive performance and can use any and all assistance. I appreciate it...

micnbar@cs.com

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