Managing staff turnover in offshore call centers

[ahk3ahk3]

High CSR turnover is a common problem at most offshore call centers. It
plays a pivotal role in reducing quality, increasing recruitment and
training costs, and reducing the marketability of a call center operation.

Many managers take this problem as being part of the “nature of the
beast” and try to live with it without doing much about it. Others
tackle it simply by increasing the payments to CSR’s. The very
successful call centers have, however, figured out other ways of making
the situation better.

In the following article, you will find a discussion on some of them.

Managing staff turnover in offshore call centers