Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
01-24-2006, 03:36 PM
|
|||
|
|||
|
new agent on boarding
I'm a Team Manager in an in-bound call center. Our center is looking for new ways to welcome new employees and ease their transition from training to the floor. (Our agents currently go through 2 weeks classroom and 2 weeks on the job training then are off to a team. Team Managers typically meet their agents before they 'graduate' from OJT, but there are no standards as of yet)
I'm interested in the ways other centers handle this time. How do you transition to the floor? Are there any buddy systems or mentoring type activities done? Any info you can share with me would be greatly appreciated 
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Homebased Call Agent | CallAgent2008 | General Discussion | 6 | 07-20-2006 05:38 PM |
| VRU - Agent Option rate | timber | General Discussion | 1 | 02-02-2006 08:32 PM |
| Low Call Volume Set Up | LT01 | General Discussion | 2 | 10-14-2005 01:09 PM |
| CMS Outbound Call Report at Agent Level | Analyst | General Discussion | 2 | 08-26-2005 10:29 AM |
Linear Mode
