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QA Software - NICE PERFORM

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01-26-2006, 08:18 AM

shanidane

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Join Date: Jan 2006

Posts: 0

QA Software - NICE PERFORM

Hi does anyone use NICE Perform for their QA Monitoring for call center? If so, I was wondering what type of scoring and classification rules that are set up. We are new at this program and are trying to get an idea of rules to set in place.

Thank you

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