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Old 01-31-2006, 08:26 PM
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Looking for Agent Monitoring Software

I am looking for software to monitor/audit upto 50 agents. I want to be able to see their entire desktop, while being untraced. Its important that the monitoring is live, and not still frames from a few seconds ago. I also want to be able to see what websites that have been on during the day. If you know of any software like this please let me know.
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Old 02-01-2006, 06:01 AM
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Join Date: Feb 2006
Location: Philippines
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Ultra VNC

Try Ultra VNC you can access their desktop remotely without them noticing it. And with regards to the websites visited per PC. It depends on what OS you are using on your workstations.
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JERY DE JESUS ESPARAS
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Dynamic Outsource Solutions, Inc.
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