CallCenterOps.com - Call Center Ops

-->	At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers. Learn how to advertise on this site.

		CallCenterOps Forum > General Discussion
Setting cost per call out bound effort

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

LinkBack

Thread Tools

Display Modes

#1 (permalink)

02-03-2006, 11:15 AM

dj-cc-investigator dj-cc-investigator is offline

Registered User

Join Date: Feb 2006

Posts: 0

Setting cost per call out bound effort

My company currently handles inbound customer service, we have in place a training dept, csr staff, reporting and such- We have been presented with the opportunity to begin an outbound sales campaign- the targets are familiar with the company and these calls would not be cold calls- we are trying to calculate the cost per minute for the outbound cal (billing)- any suggestion on how to tackle this project?

« Previous Thread | Next Thread »

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are Off [IMG] code is Off HTML code is On Trackbacks are On Pingbacks are On Refbacks are On Forum Rules

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Observations-on-Operations: Why A Call Center Exhibition is in Your Future	Moderator	General Discussion	0	09-28-2005 01:12 AM

All times are GMT -4. The time now is 07:37 PM.