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What is the meaning of BPO?
Hi all, i know is acronym for Bussiness Process Owner (but what is that really?).
Is the BPO a Call Center that manages as an outsourcer the operations for a client or is a company (without operations) that links the SLA required by a Businnes and its outsourcer, managing the relation between them. I am very lost here, please help. |
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BPO defined
Yes BPO is Business Process Outsourcing. As the name implies it involves the outsourcing of business processes...not just call centers but other processes associated with the business/service delivery. These often include data entry, scanning, imaging, fulfillment etc.
Hope this helps. Let em know if I can be of any further assistance. Colin Taylor
__________________
Colin Taylor Chairman & CEO The Taylor Reach Group Inc. www.thetaylorreachgroup.com |
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