What is the meaning of BPO?

[Saramencia]

Hi all, i know is acronym for Bussiness Process Owner (but what is that really?).

Is the BPO a Call Center that manages as an outsourcer the operations for a client or is a company (without operations) that links the SLA required by a Businnes and its outsourcer, managing the relation between them.

I am very lost here, please help.

[ctaylor]

Yes BPO is Business Process Outsourcing. As the name implies it involves the outsourcing of business processes...not just call centers but other processes associated with the business/service delivery. These often include data entry, scanning, imaging, fulfillment etc.

Hope this helps.

Let em know if I can be of any further assistance.

Colin Taylor

[Saramencia]

Thanks Colin, you are always very helpfull.