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Looking for metrics but need to clarify what...

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03-03-2006, 03:29 AM

reemusk

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Join Date: Mar 2006

Posts: 0

Looking for metrics but need to clarify what...

Hello -

I am attempting to reconstruct a core team that has been split into 5 other core teams.

I am looking for metrics from Dec 04 - June 05 to show it would be beneficial to have this core group back together.

do you have any suggestions as to what metrics I may need to look for? I was thinking ASA would be an obvious choice, along with customer satisfaction % scores, etc.

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