Business Case for IEX

[Bruin1]

I have been charged with building a business case for the IEX software and need help?

[Martijn]

Hi Bruin,

are you already using a agentdatabase or WfM package ?

If your starting from nothing, advantages would be:

- better efficiency in forecasting&scheduling
- agent administration (insight in your shrinkage, etc.)
- Real-time adherence (module which you can buy with TotalView)

The gains depend on the way your company is set up, the size and the things you can change. If you have fixed schedules then a better efficiency with scheduling is not possible.

It's easy to make a business case, let's say that you need 5% less FTE's because of the efficiency you get from TotalView. And if you get your adherence 5% up, you also need 5% less staffing.

Hope this helps a bit!

[Optif]

What sort of help is needed?

Do email me at gauravs@optif.com if you need help.I have mostly all the ppt s of totalView.

Gaurav

[LeAnn Ratliff]

Hello,

My name is LeAnn Ratliff, initial point of contact at IEX for TotalView Workforce Management. My contact at CRMXchange sent me a link with your request. Are you currently talking with someone in our organization to assist you in developing your business case? I would be happy to help you if you need to reach me.

I hope to hear from you soon.

Thank you,
LeAnn Ratliff
Account Development
IEX Corporation
http://www.iex.com

2425 North Central Expressway
Richardson, Texas 75080
1 972 301 1789 (o)
1 214 641 7598 (m)
1 972 643 4524 (f)
leann.ratliff@iex.com

Improve Planning | Enhance Performance | Streamline Tasks | Integrate Data

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