Cost per minute

[BDR Tony]

What can I expect to pay a vendor, per minute, to support 3500 calls a month with 2.5 minutes of talk time and data entry? Calls are US based in the PST and CST zones. Thanks for any information you can give me.

[Les Hyde]

On average, you could expect to $25 to $30 per service hour, depending on the type of call. You might also consider the speed of answer into your cost considerations as you can price a low cost per minute at the expense of a quick speed of answer. Some additional cost considerations when establishing a vendor partnership:

- Set up fees
- IVR Charges
- Per minute telecom charges
- Training fees
- Performance reporting
- Custom reporting
- Relationship management
- Feedback (Business insight/voice of the customer)
- Feedback (Mystery shopping)
- Monthly or quarterly business review

There are more items to add to this list that our friends in this forum can add toJ Your vendor can significantly impact your business – both positively and negatively. Developing a solid relationship with candid dialog and explicit performance management metrics is key. Good luck!