Call Center Webcast for you to View

[Sheri]

Please feel free to attend any of the following webcasts on CRMXhange. There are no fees to attend. For a complete listing please go to http://www.crmxchange.com/call_center_forums.asp

Delivering Top-notch Quality for Customer Interaction in a Virtual World
Kathryn E. Jackson, Ph.D., Response Design 07/18/2006
10:00am PST

Unified Customer Communications- Increasing Customer Satisfaction
Steve Kowarsky, EVP, CosmoCom 07/20/2006
10:00am PST

Best Practices for Home Agents
by Kay Phelps and Bill Jolicoeur, Avaya Product Management
07/24/2006
10:00am PST

Personalization: What is it? The features and benefits of voice automation
Blade Kotelly, Chief User Interface Designer, Intervoice 07/25/200
10:00am PST

Increase Services Levels, Reduce Costs through National Language, Self-Service
Steve Bostwick, Vice President, Spanlink Communications 07/27/200
10:00am PST


Outbound Calling is Dead...Or is It?
SER Solutions, Inc 08/01/2006 10:00am PST

Calling Call Center Outsourcers- Creating an Outsourcing Bid with Confidence
Bay Bridge Technologies 08/03/2006 10:00am PST