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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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call center cost?
Hi,
I had posted a thread about labout cost and more than 30 viewed that but nobody answered...sob! sob! Can somebody please let me know what labout cost concerning an inbound call center is? And how we can effect it? Thanks a lot. |
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I can give you comparable costs in an outsourced environment if you wish.
Greg Kern CallTech 512-261-0409 |
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Call Center Cost
Call center implementation costs vary tremendously depending on your business model, however as a rule of thumb, remember that your Human Resources costs (hiring, training, coaching, salaries, benefits, etc.) will represent the highest expense...
Without uncovering your business plan, try to tell me a little more about what you have in mind, i.e. purpose of your call center (internal or outsourcing), customers' industy & location, etc.? I'd then be in better position to help... Regards, Rokima |
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Hosted Solution?
If you would consider a hosted solution, your upfront capital costs will be "0". The remaining costs will be your overhead associated with payroll and training.
If you would like to speak about an ASP Call Center Solution, please give me a call. Jack Hill White Pajama 510-259-2524 jackh@whitepj.com
__________________
Jack Hill White Pajama tel:510-259-2524 jackh@whitepj.com |
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Hosted Solution?
If you would consider a hosted solution, your upfront capital costs will be "0". The remaining costs will be your overhead associated with payroll and training.
If you would like to speak about an ASP Call Center Solution, please give me a call. Jack Hill 510-259-2524 jackh@whitepj.com
__________________
Jack Hill White Pajama tel:510-259-2524 jackh@whitepj.com |
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