Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
11-07-2006, 11:13 AM
|
|||
|
|||
|
wiretap / legal issues
anyone know a good resource that explains how wiretap laws apply to call centers? specifically I've had clients request to listen in on outbound calls without informing the respondents, which I know is illegal, but I'm hoping to find something that explains it in laymans terms.
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Average Handling Time Issues | azriel_m4a3 | General Discussion | 5 | 03-25-2007 01:54 PM |
| Inbound-Outbound Recording: Issues! | vipdesktim | General Discussion | 0 | 07-07-2005 03:33 PM |
Linear Mode
