Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
11-14-2006, 08:14 AM
|
|||
|
|||
|
hi, aht for a broad band tech support depends on what kind of tools u are using to check the connectivity and speed and also depends on how the tech support executives are able to analize and pinpoint the exact error. usually the aht may vary between 4 minutes to 8 minutes. while calculating cost per minute and per call charges u need to take many things into consideration such as fixed cost,variable cost plus are u adding any % on top of it.
all the best. Sudendras 
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Email Support - Service Level Metrics | ltaylor | General Discussion | 3 | 11-07-2008 04:41 PM |
| Online Service Operational Metrics | dsc1 | General Discussion | 2 | 07-23-2006 02:46 PM |
| Looking for metrics but need to clarify what... | reemusk | General Discussion | 0 | 03-03-2006 04:29 AM |
| 24/7 Tech Support Campaign | adelheid | General Discussion | 0 | 09-11-2005 03:46 PM |
Linear Mode
