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11-14-2006, 11:05 AM
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New Erlang resource
Just came across a good new erlang resource. It is on www.schedulingstaff.com website. The site focuses on a hosted scheduling model. Once you register for the free trial then you can get to the erlang page. The nice thing about this calculator is that it allows to populate each period in the day or week and displays the result on screen...no more cutting pasting or retyping.
FYI Colin
__________________
Colin Taylor Chairman & CEO The Taylor Reach Group Inc. www.thetaylorreachgroup.com 
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11-19-2006, 03:50 AM
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Erlang
Hi
I am using a special program that calculate for you every 15 min, in a day and give you all you need in the call center: Position Agents PRI Breaks and etc. You need the put some parmeter like average talk time, warp up, SLA and you get a full report for your call center Shlomo Mussali Call Center Professional Consulting
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