do i need an HR

[jun700]

im starting a call center with 16 seats, with a preditive dialer and a paragon software. im in the process of hiring agents and other personel do i need an HR? and a QA ?

[4x6lm]

Hi

I will need more information about your CC and your business plan to help you with this.

Shlomo Mussali
Call Center Professional Consulting

http://www.iarc.org/~4x6lm/ccpc

[NBosch]

In my opinion, it depends on several processes and assumptions.

Yes, you can manage the hiring etc. of 16 people yourself, taking on this additional administrative burd... eh... challenge.
The biggest problem you will have, is that your CSR's do not have an "independent body" within the organisation they can turn to.

Look at your growth predictions and then decide if you need anybody.

GL,

Niek Bosch