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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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12-08-2006, 06:17 AM
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Hi Travis,
Depends on what kind and what amount of calls you can support with your staff. Your best chance would probably to do some research on service providers that are not meeting service levels (look for company forums where people regularly complain about long waiting times) and offer them to take over their overflow. Good luck, Niek
__________________
----------------------------------------------- N.L.J.M. Bosch NBC3 Consultancy Contact Strategy Consultants Mail me at: nbc3info@home.nl Or use Skype to contact me at : nbc3consultancy 
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12-30-2007, 04:59 PM
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great answer
nbosh,
I'm new to this site and was looking through the treads and forums. Your answer was one of the best I've seen so far, great job. Garry Williamson www.carolinacallcenter.com
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