Call Center Rental

[parkeral]

Hello, can anyone give me info on how to rent a call center? I'm in Chicago and preparing for a crisis, for which I'll need a call center to fit 40 people. Any information is much appreciated, including vendors and pricing. Thank you!

[mbarcenag]

Hi,

What you need to rent a center?

Step 1: Have a scope document for your project (what / when / where / how)
Step 2: Create a simple RFP to understand your business, your process and your goals
Step 3: Create a SLA to implement the project
Step 4: Receive from the Call Center all the information in order to meet your expectations and goals. (productivity, quality, processes and of course price)


Regards

Miguel Barcena
mbarcena@intercable.net

[eduardomartino]

Maybe you can elaborate on amount of time you need this call center. For example are you looking to outsource indefinately, outsource for a limited time, etc. What kind of work will you be requiring?

[Lorraine]

what do you mean by renting do you mean otsource? if thats what you mean i think you should start contacting call centers and inform them what kind of work you want the agents to do for you from what time to what time and etch try this www.global1direct.com www.sykes.com or simply just search for call centers and it will all pop up so many choices instore :)

[p2rosebud]

www.accentonline.com

They will rent seats on a short term and long term basis. You can outsource to them as well. They do seasonal work.