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02-07-2002, 04:41 AM
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Problem with answering machines
In outbound dialing, answering machines are usually detected by the presence of a pause / silence after the recorded message.
A lot of call center professionals will agree that the detection is not too efficient. Would it not be better to transfer the call to the agent right away and let him/her divert the call to an IVR etc. Or is there another way? Is there no other way the Dialogic board etc. can detect the answering machines more efficiently?
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Maulik Shah, Avon Technologies (India) Pvt. Ltd. 
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