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At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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Opinions on Training Companies / Programs / Materials
A valuable resource we could all use is how we would rate different vendors out there which provide training opportunities. Budgets are always tight; it is important to have every dollar get the maximum return possible.
Do people have tips for determining the quality of their material before purchasing their service? What training vendors or materials/resources have you used? What was the general dollar-range or cost? Do you love them/hate them/indifferent/recommend? Any particular likes/dislikes? Regards, Kara McCormic |
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