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04-10-2007, 05:36 AM
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Back office Planning
How do we derive the no of desk required for handling a BO volume? I understand the no of FTE is usually derived linearly from the workload hrs and further the desk is calculated using the FTE based on some seat utilization target. My question is for instant... if we have a TAT which says all emails to be responded on the same day... and the email arrival profiles is skewed towards the last 3 hrs of the operation hrs then there would be more staff required in the last 3 hrs hence desk requirement in the last 3 hrs would go up!!
What would be the approach in deciding the desk requirement for a Back office process which has a TAT??
__________________
Cheers Meghanath I just realize, I don't know what I don't know n_meghanath@yahoo.com 
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