--> At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site.
CCOps Home  |  Forum Home  |  Jobs Board  |  Library  |  Operations  |  Resources  |  In The News  |  Site Map

Go Back   CallCenterOps Forum > General Discussion
Call Center Forum Call Center Forum
FAQ Social Groups Calendar Search Today's Posts Mark Forums Read

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 04-16-2007, 07:54 PM
Registered User
  
Join Date: Apr 2007
Location: California
Posts: 0
Call Center Forum
We are getting ready to introduce a forum for our call center agents. I am looking for any advice on how to monitor this new tool (approx. 50 users and 3 moderators). How do I get the ball rolling and keep them motivated to use the forum instead of getting out of their cubes?

I appreciate any assistance or advice!
Dedee
Reply With Quote
  #2 (permalink)  
Old 04-18-2007, 02:43 PM
Registered User
  
Join Date: Nov 2005
Posts: 0
Using a forum
We initiatived an online 'eroom' forum for our at home agents and we use it to communicate information, store forms they need and encourage discussion on related work issues.
On occasion, the administrator will put in something fun they can participate in and win prizes, which helps keep people active in using the site.
Reply With Quote
  #3 (permalink)  
Old 05-10-2007, 12:40 PM
Registered User
  
Join Date: Apr 2007
Location: California
Posts: 0
sorry for the delayed responce. Thanks for the helpful tips.

You mentioned "at home" agents... can you give me some of the details of what your "at home" agent are/do? We have considered at home agents in the past, but I have never seen a successful set up.

Thank you so much!!!
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are Off
[IMG] code is Off
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Feedback and debate wanted ctaylor General Discussion 2 03-13-2010 01:31 AM
Need Advise Setting up System for Call Center pguijarro Technology Discussion 5 02-09-2008 06:39 PM
Why Customers calling Call Center? iceberg General Discussion 3 01-02-2008 08:37 PM
Call center Technology & Business Oneplus General Discussion 0 09-22-2006 08:02 PM
Real Estate Call Center Best Practices masjidi General Discussion 0 07-20-2006 08:37 PM


All times are GMT -4. The time now is 10:06 AM.

Contact Us - CallCenterOps - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2