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At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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Do your reps need to feel a sense of community?
Do you feel that having your agents involved in the community outside work (as representatives of the company) makes them more engaged in work?
Do you encourage or sponsor your agents and managers to participate in community clean up or volunteer projects? Do you find this positively impacts their job satisfaction, company loyalty? |
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