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General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

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Old 05-18-2007, 10:17 AM
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Join Date: May 2007
Location: Indianapolis, IN
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Looking for good Call Center Customer Service Training
We are a Call Center for a four hospital network. Need some good customer service training recomendations.

Thanks

Juli
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Old 08-24-2007, 02:33 AM
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Join Date: Aug 2007
Posts: 0
Customer service training
Hi
I am a new user to this forum.

Good customer service call center trainings will include the following:

Telephone Etiquettes
Listening Skills
Communication Skills
Handling difficult customers
Empathy
Rapport Building

Thnx,
Shailly
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Old 08-04-2008, 01:52 PM
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Join Date: Jul 2008
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Quote:
Originally Posted by shailly View Post
Hi
I am a new user to this forum.

Good customer service call center trainings will include the following:

Telephone Etiquettes
Listening Skills
Communication Skills
Handling difficult customers
Empathy
Rapport Building

Thnx,
Shailly
Hi Shailly :) I would like to add that patience is also a very important character
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