Looking for Customer Service Training for Call Center

[Juli9236]

We are a four hospital network answering incoming calls for Departments and Patient Information. No sales or scheduling via this group. Any suggestions on who is good and who to stay away from????

Thanks

Juli

[vijay.outsource@gmail.com]

hello,

I manage a call call center as well.
I handle employees engaged in voice-support, Live Chat support, Live order taking, Inbound call handling, and back-office operations.
Its quite a portfolio. My title in the organisation is team leader for the organisation and floor manager for the clients.
Let me tell you one thing out of my experiences. Call Centers require you to motivate or exploit your human resources to deliver impeccable services to your clients. You would be risking your job if you put manpower consideration above service to clients. Be sure you are able to handle that. Floor Manager's job forces you to be an authoritative leader, especially in an Indian environment.

regards,
Vaibhav,
Call Center Services
http://www.itoutsourceonline.com