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Lead Rotation
I'm new to the entire "telemarketing" call center world, my background is entirely technical.
Anyway I modified GnuDialer (open-source free predictive dialer that runs on Asterisk) to be an autodialer for a mortgage client of mine. The dialer is 100% VoIP and uses G.729a (8k per call). Anyway, the dialer can make around 400 concurrent calls which means almost 100,000 calls per day.
The autodialer has support for answering machine detection and calls back answering machines 4x, once a number has been called 4x we don't call it any more, if someone picks up the call and hangs up we don't call them back either, and if they press 9 when the automated message plays they are added to our do not call list.
Anyway, in the state I am in I can only get about 300,000 phone numbers that are NOT on the Do Not Call List, this is a problem because I can call 300,000 people in 3 days with my dialer. Granted I don't get ahold of 300,000 people in 3 days and only probably 20-30k leads are actually "spent" (meaning someone answered and hung up or they pressed 9 to be added to the Do Not Call List).
I was wondering how some of you deal with this problem? Just keep dialing the same numbers over and over again? Change the message every month or so? Try and build in some type of Time Of Day number rotation algorithm so lets say this set of 50,000 numbers I called on monday morning (all answering machines lets say) are then called on like a Thursday night?
We plan to expand our calling beyond one state, but still my dialer costs about $90/month to host for my customer + leads + voip service (which is cheep) so he wants to set one individual dialers for each state since they are so cheep to implement.
Again just looking for some feedback on either how to get more numbers besides from companies like InfoUSA or GoLeads? Or how to handle the small number of leads that they can provide?
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06-30-2007, 04:33 PM
Linear Mode
